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Support — Run Fun and Serious

Developer: Rooney Industries LLC (d/b/a ROONEY Tech), Denver, CO

Contact us

Questions, bugs, or feedback? Email us — a real person (Colin) reads every message and usually replies within a couple of days.

Rooney Industries LLC · Denver, CO

Get help inside the app

What you need

Common questions

A video says “unavailable” when I tap a past run.

This means the styled video file is no longer on the device (for example, it was cleared). Re-record, or check Your runs for other analyses.

Processing is taking a while — is it stuck?

One to two minutes per clip is normal. You don’t have to wait — tap “Use the app — we’ll notify you” and it finishes in the background. If it fails, you’ll get a Retry (your video is kept, no re-recording).

The coach didn’t hear me.

Be somewhere quiet, use AirPods connected to this iPhone (not a nearby Mac), and check your mic isn’t muted. You can always type instead using the text field.

I can’t connect Strava.

Connect from Settings → Strava. Note: Apple Health → Strava does not work for third-party Watch apps, so direct upload from Run Fun is the only path. During the beta the Strava connection is limited to a small number of athletes.

How do I delete my data?

Email colin@rooneytech.com and we will remove your cloud-side data. See the Privacy Policy for what is stored where.

Privacy

See our Privacy Policy (and the plain-English version) for what data the app collects, where it’s stored, and your choices.